RFA#20706: Consumer Assistance Navigator Program

The Consumer Assistance for NY State of Health: Navigator Program is a large-scale initiative administered by the New York State Department of Health, Office of Health Insurance Programs, through its Division of Eligibility and Marketplace Integration and Bureau of Consumer Assistance and Training. This grant opportunity—designated as RFA #20706—supports comprehensive consumer assistance services that aim to increase equitable access to health insurance across the state. It builds upon New York’s efforts to improve healthcare coverage and access through culturally competent and linguistically appropriate methods, particularly for underserved and vulnerable populations. The Navigator Program offers in-person and telephone-based application and enrollment assistance for individuals seeking coverage through the NY State of Health marketplace. These services are designed to be accessible, including support for individuals with disabilities and those who may face barriers due to language or cultural differences. Assistance is strategically offered at community-based locations that are frequented by target populations and at times that are convenient, such as evenings and weekends. Additionally, Navigators assist small businesses in accessing the Small Business Health Options Program (SHOP), enabling them to benefit from available tax credits when enrolling employees. This Request for Applications (RFA) provides for approximately $32,000,000 in annual funding, totaling an estimated $160,000,000 over a five-year contract period. The Department intends to fund multiple grantees with the goal of ensuring that at least two funded entities are operating in every county in New York State. Furthermore, the program includes dedicated funding for Federally Recognized Tribes and Urban Indian Organizations, highlighting its emphasis on equitable service delivery and outreach across different communities. Eligible applicants for this program include not-for-profit organizations and tribal organizations. Applicants are encouraged, but not required, to submit a Letter of Interest by the due date specified in the RFA, which facilitates timely updates from the Department. All applications are due by 4:00 PM ET on May 14, 2026. Substantive questions related to the application must be submitted in writing to the designated contact email by April 13, 2026. Responses to these questions will be posted around April 21, 2026. While no bidder's conference will be held, all updates and modifications to the RFA will be made available electronically. The evaluation process will follow the submission deadline, and awards are anticipated to be announced by October 1, 2027. The awarded contracts will span a duration of 60 months, during which grantees will be expected to maintain continuous availability of services as outlined in the program scope. While the application does not require submission of a Letter of Interest to be considered, early communication with the Department is recommended to stay informed about any procedural updates. Overall, the Navigator Program represents a strategic investment in removing access barriers to health coverage in New York. By prioritizing community-based, linguistically tailored, and inclusive services, this grant aims to maximize enrollment outcomes and facilitate sustained access to vital health insurance resources.

`